At Angelo’s Lighting, we strive to ensure your satisfaction with every purchase.
WE IMPLEMENT THE EGYPTIAN LAWS OF Consumer Protection. According to the Consumer Protection Act No. 181 the year 2018.

Please read our return and exchange policy carefully:

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1. Eligibility for Returns & Exchanges:

• Returns and exchanges are accepted within 14 days from the date you receive your order.

• The product must be returned within the 14-day period, not just the notification.

• If you notify us about the return but fail to complete the return process (e.g., via courier or in person) before the 14 days have elapsed, we will not accept the return or exchange.

• Products sent to us without prior return request will not be accepted.

• We encourage you to bring the product directly to our warehouse located in 5th Settlement, New Cairo, for faster processing and to avoid delays.

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 2.  Conditions for Returns:

• The product must be returned in the same condition as received, including:

• Original packaging intact (not opened, scratched, broken, or damaged).

• All parts and components must be included and undamaged.

• The product must not be used or installed.

• No adjustments must have been made to the electrical wire. Please note that any modification to the electrical cable, whether by the customer, such as adjusting the strain relief to shorten the cable, or by requesting a custom adjustment to increase the cable length beyond the specified measurements displayed on our website (100 cm or 120 cm depending on the product), is considered a custom order. Accordingly, the customer will not be entitled to request a return or exchange for the product after such modifications. We kindly ask you to adhere to the available specifications to ensure your rights and compliance with our return policy.

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3. Inspect the Product Upon Delivery:

• Please inspect the products carefully with the courier at the time of delivery to ensure they are not broken or damaged.

• We do not accept returns for damaged products if the damage is not our responsibility.

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4. Customized Products:

• Customized products are not eligible for refunds or exchanges.

• Examples of customized products include:

• Adjustments to wire length.

• Changing the base type from single base to combined one.

• Color changes not listed on our website.

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​​5. How to Request a Return or Exchange:

• To request a return or exchange, contact us within 14 days of receiving your order through:

• Email: info@angeloseg.com

• WhatsApp: 01551070066

• Once your request is approved, we will provide detailed instructions on how to proceed.

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6. Processing Time:

• After receiving and inspecting the returned package, we will process your request within 3-6 business days.

• If the product meets our return conditions, we will proceed with your refund or exchange.

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 7. Refund Method:

• If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days.

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8. Shipping Fees:

• If you request a shipping company to pick up the return, a shipping fee will be required.

• The package must be securely packed to avoid damage during transit. If the package is damaged due to improper packaging, it will be your responsibility.

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9. Non-Compliant Returns:

• If the returned item fails to meet our standard return criteria (e.g., damaged, incomplete, missing parts, used, or altered), the refund or exchange will not be accepted.

• In such cases, we will notify you, and the item will be returned to you at your expense. Angelo’s will ensure the item is properly packed and shipped back in the same condition it was received.

 

For further assistance, please don’t hesitate to reach out. Thank you for choosing Angelo’s Lighting!